​Over 4.5 billion passengers fly each year. But for some passengers with physical or hidden disabilities, flying may be an inconvenient, worrying or even painful experience. The airline industry is committed to ensuring that safe, reliable and dignified air travel is equally accessible to all passengers. Airlines and airports are working with representative groups from the disabled community to make flying as hassle-free as possible.

Accessibility and COVID-19

Passenger Survey

IATA was pleased to support a survey by easyTravelseat to look specifically at the concerns and opinions of global travellers with disabilities and their views on flying following the pandemic. The results of this survey were shared with IATA member airlines, as they prepared for a rebound in passengers and the implementation of new measures.

The feedback from the disability community will be crucial for a safe and efficient restart for all passengers.

See results of this survey

Industry Guidance

Leveraging survey data, and in consultation with both disability associations and airline members, IATA has also been developing guidance to the airline industry in the context of the restart of air travel. This will help support and inform policy as airlines expect to welcome passengers with disabilities back to the skies.

This guidance will be released in summer 2020 and will be shared with member airlines and other industry partners.


Landmark industry resolution

During the 75th IATA Annual General Meeting in June 2019, global airline leaders unanimously agreed a resolution calling on governments to adopt IATA’s core principles for accommodating passengers with disabilities. These principles aim to change the focus from disability to accessibility and inclusion by bringing the travel sector together with governments to harmonize regulations and provide the clarity and global consistency that passengers expect.

Read full resolution text: Resolution on Disabled Passengers (pdf)

Need for harmonization of disability legislation

We recognize we can and should do more. One area of concern is the proliferation of differing disability legislation across the globe, which creates confusion for passengers with disabilities, difficulties for airlines, and raises potential safety implications. Critically, there is no common definition of a passenger with disabilities or agreement on the minimum service levels they can expect when traveling by air.

IATA advocates for a joint government and industry approach, that meets the needs of passengers with disabilities, while ensuring efficient and safe air transport. In particular, working with the International Civil Aviation Organization (ICAO), IATA is campaigning with states to closely involve the airline industry in the inclusion of the UN Convention on the Rights of People with Disabilities (UN CRPD) into national aviation legislation and policies related to accessible air transport.

IATA SSR Codes - Passengers with reduced mobility


Special Service Request (SSR) codes are widely used in the airline industry to communicate disabled traveler preferences or needs to airlines. It is fundamental that the service requested and the associated Passenger with Reduced Mobility (PRM) code is used in the proper way to guarantee passengers the best assistance at the airport and on board. ​​​​​​​​​​​​​

IATA Resolution and Recommended Practices

Recommended practices for the carriage of passengers with reduced mobility were adopted by IATA airline members within the resolutions governing the processing of passengers and baggage in the international interline environment. They include a series of codes defining categories of passengers with disabilities, currently widely used in the aviation industry. The resolution and recommended practices are published in the IATA Passenger Services Conference Resolutions Manual (PSCRM).